Fulfillment, Cancellation & Refund Policy

1. Overview & Merchant Commitment

This Fulfillment, Cancellation & Refund Policy governs all online purchases and service engagements with TheAweZone Digital Marketing Services, a business duly registered with the Department of Trade and Industry (DTI) in the Republic of the Philippines and operating commercially as TheAweZone.

Because we offer both instant-access digital intellectual property and custom operator-led diagnostic and implementation services, our fulfillment timelines and refund guardrails are structured transparently below by product category.

2. Digital Products, Playbooks & Templates (Instant Fulfillment)

• Fulfillment Method & Timeline: Digital products—including The AI-Powered Content-to-Customer Playbook, PDF guides, prompt libraries, AI skill kits, and operational worksheets—are delivered immediately upon payment confirmation via instant browser download and an automated confirmation email sent to the address provided at checkout.
• No-Refund Policy on Downloaded Digital Goods: Because downloadable digital files and templates provide immediate access to proprietary intellectual property that cannot be "returned" or revoked once viewed or downloaded, all sales of digital products and playbooks are final and non-refundable once the download link has been delivered or accessed.
• File Replacement & Duplicate Charge Guarantee: If you experience a technical delivery error, corrupted PDF file, missing email link, or accidental duplicate charge, please email our support desk at cs.theawezone@gmail.com within seven (7) calendar days of purchase. We will promptly re-send your files or refund any verified duplicate charge in full.

3. Fixed-Scope Diagnostic Audits (48–72 Business Hour Turnaround)

When you purchase a 1-on-1 Diagnostic Review (such as the 15-Point Revenue Leak & Systems Mini-Audit), fulfillment follows a clear two-step workflow:

• Step 1 — Intake Submission: Immediately after payment, you receive a link to a 5-minute operational intake form where you share your website URL, current CRM/tools, and primary growth bottleneck.
• Step 2 — Diagnostic Delivery (48–72 Business Hours): Within 48 to 72 business hours (Monday–Friday, excluding Philippine and U.S. public holidays) of receiving your completed intake form, our team delivers your personalized Loom video walkthrough and 15-Point Red/Yellow/Green Scorecard to your email.
• Cancellation Before Inspection Commences: You may cancel your diagnostic audit order and request a refund (less any non-recoverable third-party payment gateway processing fees) at any time prior to our team commencing the live inspection and recording of your audit.
• Non-Refundable Once Work Commences or Delivers: Because a diagnostic audit requires dedicated senior operator analysis tailored specifically to your live business systems, audit fees are non-refundable once the inspection has begun or once your custom video and scorecard have been delivered.
• 100% Credit Toward Custom Implementation: If you choose to engage TheAweZone Digital Marketing Services for a custom CRM, automation, or funnel build within fourteen (14) calendar days of receiving your audit, 100% of your paid diagnostic audit fee is credited toward your project invoice.
• Dormant Intake Policy: If you do not submit your intake form within thirty (30) calendar days of checkout, your audit credit remains active on file for up to ninety (90) calendar days and can be initiated anytime by emailing cs.theawezone@gmail.com.

4. Custom Consulting, CRM Builds & Advisory Engagements

All custom Revenue Operations (RevOps), CRM setup/cleanup, workflow automation, marketing funnel implementation, team training, and fractional leadership engagements are governed by a separate written Statement of Work ("SOW") or Service Agreement executed between you and TheAweZone Digital Marketing Services.

Milestone payments, retainers, and custom cancellation terms are defined specifically in your SOW. Completed project milestones, hours rendered, and third-party software subscriptions or ad spend paid on your behalf are strictly non-refundable.

5. Support-First Resolution & Chargeback Protection

We stand behind our work and resolve billing or delivery questions quickly. If you have any question, concern, or issue regarding a transaction with TheAweZone Digital Marketing Services, please contact our Customer Support Desk first at cs.theawezone@gmail.com. We respond to all billing inquiries within 1 to 2 business days.

Initiating an unsubstantiated credit card, debit card, or e-wallet chargeback or payment dispute after downloading digital products or receiving completed diagnostic services—without first contacting support—constitutes a breach of our Terms of Service. In the event of an unauthorized or fraudulent chargeback, TheAweZone Digital Marketing Services reserves the right to revoke all product licenses and submit timestamped server download logs, IP addresses, email delivery receipts, and completed audit deliverables to PayMongo and your issuing financial institution.

6. How to Contact Customer Support

For all order inquiries, file replacements, audit intake updates, or billing questions, please contact: